Privacy Policy
Privacy Policy – Brivano
At Brivano, we place great importance on the privacy of our customers. In this privacy policy, we explain how we collect, use, store, and share your personal data when you visit our website or make a purchase.
Contact Information
Company name: Brivano
Registered address: Almere
Email address: info@brivano.dk
Chamber of Commerce number: 81792239
If you have any questions about this privacy policy or wish to make a request regarding your data, please contact us using the information above.
1. Personal data we process
Device Information
Purpose: to display the website correctly and for usage analysis for optimization purposes. Collected via: cookies, log files, pixels, tags. Information: IP address, browser version, time zone, information about interaction with the website (e.g., visited pages, search terms). Shared with third parties: Shopify, Google Analytics.
Order Information
Purpose: processing orders, payments, shipping, customer service, fraud control. Information: name, billing and shipping address, email address, phone number, payment details (such as credit card information). Collected via: direct submission from the user. Shared with third parties: Shopify (webshop platform), payment providers, and carriers.
Customer Service Information
Purpose: to support customers with questions or complaints. Information: name, email address, possibly phone number, and content of communication. Collected via: direct contact.
2. Minors
Our website is not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you suspect that we have mistakenly received information from a child, please contact us.
3. Sharing of personal data
We only share your information with third parties necessary to provide our services, such as:
Shopify: platform for the webshop. Read Shopify's privacy policy.
Payment providers: for processing payments.
Shipping providers: for delivering orders.
Authorities: if required by law.
4. Targeted advertising
We also use your information for marketing purposes, such as:
Google Analytics: insights into website usage. Opt-out via this link. Shopify Audiences and advertising partners: to show you relevant advertisements.
Opt-out for personalized ads: Facebook, Google, and Bing General: https://optout.aboutads.info
5. Legal basis (GDPR – EU/EEA)
We process personal data based on:
Your consent Fulfillment of a contract Legal obligation Legitimate interest Protection of vital interests Performance of a task in the public interest
You can submit a request via info@brivano.dk. You also have the right to file a complaint with the Danish Data Protection Agency: https://www.datatilsynet.dk
8. Cookies
Our website uses cookies for functional, analytical, and marketing purposes. On your first visit, we inform you via a cookie banner. You can manage cookies via your browser settings or via the [cookie settings page], if available.
9. Do Not Track
Our website currently does not respond to "Do Not Track" signals, as there is no uniform standard for this.
10. International data transfer
Your information may be processed outside of Europe, including in the US and Canada (via Shopify). Shopify complies with GDPR. See: Shopify's GDPR Whitepaper
11. CCPA (for California residents)
If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, rectify, or delete your information. Requests can be submitted via info@brivano.dk.
12. Changes
We reserve the right to amend this privacy policy. The most current version is always available at www.brivano.dk/privatlivspolitik.
13. Complaints
Do you have a complaint about our privacy policy or the processing of your information? Please contact us via info@brivano.dk. You also have the right to file a complaint with the Danish Data Protection Agency.
If you have any further questions, please contact us using the contact form below or at info@brivano.dk.
Frequently Asked Questions
How can I track my order?
How can I track my order?
Track your order on our Track & Trace page
What payment methods are there?
What payment methods are there?
At Brivano, payments are always easy and secure. We accept MobilePay, credit cards, and Klarna. With Klarna, you have the option to pay immediately, pay later, or pay in installments. All our payments are secured with TLS encryption, so you can shop without worries.
What are the shipping costs?
What are the shipping costs?
Free shipping on all orders.
How long does it take for my order to be delivered?
How long does it take for my order to be delivered?
We strive to get your order to you as quickly as possible. The average delivery time is 10 business days, depending on the product and supplier.
There's an important reason for this: at Brivano, we consciously choose a more sustainable approach. Instead of fast shipments with a large ecological footprint, we work with a "made-to-order" and "optimized shipping" system. This means that products are only dispatched after you have placed an order. In this way, we avoid excess stock, waste of raw materials, and unnecessary returns.
In addition, we often combine shipments to reduce the number of transport movements, which helps to lower CO₂ emissions. With this approach, we contribute to a more sustainable world and can simultaneously offer you unique products at a competitive price.
We greatly appreciate your patience and promise that the wait will be worth it.
What is your return policy?
What is your return policy?
See our returns policy here.