Privacy Policy

Privacy Policy – Brivano

At Brivano, we place great importance on the privacy of our customers. In this privacy policy, we explain how we collect, use, store, and share your personal data when you visit our website or make a purchase.

Contact Information

Company name: Brivano
Registered address: Almere
Email address: info@brivano.dk
Chamber of Commerce number: 81792239

If you have any questions about this privacy policy or wish to make a request regarding your data, please contact us using the information above.

1. Personal data we process

Device Information
Purpose: to display the website correctly and for usage analysis for optimization purposes. Collected via: cookies, log files, pixels, tags. Information: IP address, browser version, time zone, information about interaction with the website (e.g., visited pages, search terms). Shared with third parties: Shopify, Google Analytics.

Order Information
Purpose: processing orders, payments, shipping, customer service, fraud control. Information: name, billing and shipping address, email address, phone number, payment details (such as credit card information). Collected via: direct submission from the user. Shared with third parties: Shopify (webshop platform), payment providers, and carriers.

Customer Service Information
Purpose: to support customers with questions or complaints. Information: name, email address, possibly phone number, and content of communication. Collected via: direct contact.

2. Minors

Our website is not intended for individuals under 13 years of age. We do not knowingly collect information from children. If you suspect that we have mistakenly received information from a child, please contact us.

3. Sharing of personal data

We only share your information with third parties necessary to provide our services, such as:

Shopify: platform for the webshop. Read Shopify's privacy policy.
Payment providers: for processing payments.
Shipping providers: for delivering orders.
Authorities: if required by law.

4. Targeted advertising

We also use your information for marketing purposes, such as:

Google Analytics: insights into website usage. Opt-out via this link. Shopify Audiences and advertising partners: to show you relevant advertisements.

Opt-out for personalized ads: Facebook, Google, and Bing General: https://optout.aboutads.info

5. Legal basis (GDPR – EU/EEA)

We process personal data based on:

Your consent Fulfillment of a contract Legal obligation Legitimate interest Protection of vital interests Performance of a task in the public interest

You can submit a request via info@brivano.dk. You also have the right to file a complaint with the Danish Data Protection Agency: https://www.datatilsynet.dk

8. Cookies

Our website uses cookies for functional, analytical, and marketing purposes. On your first visit, we inform you via a cookie banner. You can manage cookies via your browser settings or via the [cookie settings page], if available.

9. Do Not Track

Our website currently does not respond to "Do Not Track" signals, as there is no uniform standard for this.

10. International data transfer

Your information may be processed outside of Europe, including in the US and Canada (via Shopify). Shopify complies with GDPR. See: Shopify's GDPR Whitepaper

11. CCPA (for California residents)

If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to access, rectify, or delete your information. Requests can be submitted via info@brivano.dk.

12. Changes

We reserve the right to amend this privacy policy. The most current version is always available at www.brivano.dk/privatlivspolitik.

13. Complaints

Do you have a complaint about our privacy policy or the processing of your information? Please contact us via info@brivano.dk. You also have the right to file a complaint with the Danish Data Protection Agency.

Hvis du har yderligere spørgsmål, bedes du kontakte os via kontaktformularen nedenfor eller på info@brivano.dk.

Ofte stillede spørgsmål

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Hvordan kan jeg spore min ordre?

Følg din ordre på vores Track & Trace-side

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Hvilke betalingsmetoder er der?

Hos Brivano betaler du altid nemt og sikkert. Vi accepterer MobilePay, kreditkort og Klarna. Med Klarna har du mulighed for at betale med det samme, betale senere eller betale i rater. Alle vores betalinger er sikret med TLS-kryptering, så du kan handle uden bekymringer.

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Hvad er fragtomkostningerne?

Gratis fragt på alle bestillinger.

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Hvor lang tid tager det, før min ordre bliver leveret?

Vi bestræber os på at få din ordre til dig så hurtigt som muligt. Den gennemsnitlige leveringstid er 10 hverdage, afhængigt af produktet og leverandøren.

Der er en vigtig grund til dette: hos Brivano vælger vi bevidst en mere bæredygtig tilgang. I stedet for hurtige forsendelser med et stort økologisk fodaftryk arbejder vi med et "made-to-order" og "optimized shipping"-system. Det betyder, at produkter først bliver sendt, efter du har afgivet en bestilling. På den måde undgår vi overskydende lager, spild af råvarer og unødvendige returneringer.

Derudover kombinerer vi ofte forsendelser for at reducere antallet af transportbevægelser, hvilket er med til at nedbringe CO₂-udledningen. Med denne tilgang bidrager vi til en mere bæredygtig verden og kan samtidig tilbyde dig unikke produkter til en skarp pris.

Vi sætter stor pris på din tålmodighed og lover, at ventetiden er det værd.

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Hvad er returpolitikken?

Se vores returpolitik her.

Kontaktformular