General terms and conditions

General Terms and Conditions – Brivano

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

1. Brivano: the sole proprietorship based in Amsterdam, Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 81792239.
2. Customer: any natural or legal person entering into an agreement with Brivano.
3. Consumer: a customer who is a natural person and is not acting in the course of a profession or business.
4. Distance contract: an agreement between Brivano and a customer concluded via the webshop.
5. Products: all physical goods offered via www.brivano.dk.
6. Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Article 2 – Identity of the entrepreneur

Company name: Brivano Registered address: Amsterdam, Netherlands Email address: info@brivano.dk KvK number (Dutch Chamber of Commerce): 81792239 VAT identification number: NL003604243B44 Website: www.brivano.dk

Article 3 – Applicability

1. These general terms and conditions apply to every offer from Brivano and to every agreement concluded between Brivano and the customer.
2. Additional terms may apply to business customers.

Article 4 – The offer

1. The offer contains a complete and accurate description of the products offered.
2. Obvious errors or inaccuracies in the offer are not binding on Brivano.
3. The offer is valid while stocks last.

Article 5 – The agreement

1. The agreement is concluded at the moment the customer accepts the offer and the associated conditions are met.
2. Brivano confirms receipt of the order by email.

Article 6 – Prices and payment

1. The prices stated in the offer include VAT and exclude any shipping costs, unless otherwise stated.
2. Payment is made via the payment methods offered in the webshop.
3. Prepayment may be required before an order is processed.

Article 7 – Delivery and execution

1. Brivano delivers in Denmark.
2. The standard delivery time is 7-14 business days.
3. Delivery is free, unless otherwise stated.
4. Brivano is not responsible for delays caused by third parties (such as carriers).

Article 8 – Right of withdrawal (consumers only)

1. The consumer has the right to withdraw from the agreement within 14 days of receipt without giving a reason.
2. The consumer notifies Brivano of the withdrawal via info@brivano.dk.
3. The consumer returns the product within 14 days of notification.
4. The return costs are borne by the consumer.
5. In case of withdrawal, the purchase amount will be refunded within 14 days.
6. Exceptions to the right of withdrawal:
   • Products that are personalised.
   • Sealed products whose seal has been broken after delivery.

Article 9 – Retention of title

The delivered products remain the property of Brivano until the customer has fulfilled the payment obligation.

Article 10 – Warranty and conformity

1. Brivano guarantees that the products comply with the agreement and applicable legislation.
2. If a product is defective, the customer must notify this as soon as possible.
3. Brivano will, at its discretion, repair, replace the product or refund the purchase amount.
4. Wear and tear from normal use is not covered by the warranty.

Article 11 – Liability

1. Brivano is not liable for indirect damages such as consequential damages or loss of profit.
2. Brivano's liability is limited to the amount of the order, unless there is intent or gross negligence.
3. Brivano is not liable for damages resulting from incorrect use of the product.

Article 12 – Force majeure

1. In case of force majeure, Brivano has the right to suspend or cancel the fulfillment of the agreement.
2. Force majeure includes, among other things: pandemics, strikes, transport problems, government measures, fire, and other unforeseen causes.

Article 13 – Complaints procedure

1. Complaints can be submitted in writing via info@brivano.dk.
2. Complaints will be answered within 14 days of receipt.
3. If a complaint is not resolved within a reasonable period, the consumer can contact the European ODR platform: https://ec.europa.eu/consumers/odr/

Article 14 – Privacy

For the processing of personal data, Brivano refers to the privacy policy, drafted in accordance with GDPR.

Article 15 – Governing law and disputes

1. This agreement is exclusively governed by Dutch law.
2. Disputes will be submitted to the competent court in the jurisdiction where Brivano is based.

Article 16 – Amendment of the terms

1. Brivano reserves the right to amend these terms.
2. The latest version is always applicable to orders.